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Shipping - International

About Canadian Orders

Orders shipping to Canada or billed to a Canadian address operate differently than all other international orders and are much more like orders that ship within the United States. Here's what you need to know:

  • We don't convert currency to Canadian Dollars so if your billing address is in Canada your order will be shown in US Dollars.
  • We charge a flat 5% sales tax on all Canadian orders.
  • We charge $19.99 to ship to anywhere in Canada via UPS Ground. We charge the same amount no matter the value of your order. The shipping charge includes any applicable duties.
  • You pay everything up front when you place your order. You will not be asked to pay any additional charges when your order arrives.
  • You can pay by VISA, Master Card or American Express. Other methods of payment are not currently available to our Canadian customers.
  • It will take up to two business days for your order to leave the warehouse. After that, shipping will take about seven to ten days, so your order should arrive nine to twelve days after you place your order. If you order a Fathead Custom Creation, add another five to seven days before the order leaves the warehouse.

How do I pay for my order?

For orders that ship outside the United States we accept VISA, Master Card and American Express. All card holders are subject to validation and authorization both by Fathead and by the card issuer to maintain security and prevent fraud.

Payment, Taxes & Duties

Details relating to Canadian orders are covered in the section "About Canadian Orders" above.

Payment is processed in the currency of the country you select. You will see your order total displayed in both US dollars and your local currency once you select your country. Taxes and Duties are also calculated for your order. You are required to pay them at the time you order, which means you will owe nothing additional on delivery. Our goal is to provide you the fully landed price at the time you place your order.

When To Expect Delivery

Details relating to Canadian orders are covered in the section "About Canadian Orders" above.

International shipments take between ten and fourteen business days to arrive. This includes the time to process your order and get it to our international shipping facility. When you order a Fathead Custom Creation add an additional five to seven days.

Can I change or cancel my order?

Unfortunately, we are not able to change or cancel an order once it has been submitted; this includes changing the product, the address or the payment method.

Return Policy

Products shipped to addresses outside of the U.S. may not be returned unless they arrive damaged or defective. If you receive a damaged or defective product, please contact us at customerservice@fathead.com. We will reply to your email within 24 hours.

Contact Us

We believe in quality, personal service. If you have a problem we want to help you quickly. You may email us at customerservice@fathead.com or call us at 1.800.941.3144. Our US based, English-speaking customer service team can assist you.

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