Follow

Return Policy

When you receive your order, if it is not what you wanted or does not meet your expectations, please contact us at 1-877-328-8877 or email customerservice@fathead.com.

 

Retail Returns

  • You have 30 days from the date of delivery to set up a return for all non-custom retail products.
    • Proof of purchase from Fathead.com is required for all returns.
    • Customers wanting to return a product for a refund are responsible for the return shipping costs.
    • A full refund, less any shipping and handling charges, will be issued within 3-5 business days of receipt of the return.
    • The product must be unused and in its original packing:
      • For any of our decals, do not peel them off the backing.
      • For our Fathead Big Head™ and Stand Out™ cut outs, do not remove them from the surrounding material.
  • You have a 60 day warranty from the date of delivery on any defective products.
    • Damaged or defective products due to shipping and handling will be replaced at no cost to you within 60 days of delivery.
    • Proof of purchase from Fathead.com is required for all warranty replacements.
  • Orders purchased outside of Fathead will not be accepted. Please return your items to the store where your purchase was made.

 

Gift Returns

  • Gift exchanges are available on items that were purchased directly from Fathead. If the original order number is unavailable, we need two of the following pieces of information to locate the order:
    • Original purchaser’s first and last name
    • Full billing address
    • Full shipping address
    • Phone number associated with the order
    • Email address used to place the order
  • Gift exchanges are available within 30 days of the original delivery date.
  • Customers wanting a gift exchange need to cover return shipping costs.
  • The gift will be exchanged for any of our retail products that are valued at or below the original value paid.
  • Damaged gifts will be replaced at no charge within 60 days of the original delivery date.


Custom Creation Returns

  • All sales of Fathead Custom Creation orders are final and ineligible for returns, but can be replaced if there is damage during shipping.
    • Replaced orders will be a reprint of the SAME exact image. No changes can be made to the print.
    • No refunds will be processed for customer errors such as low resolution, failure to respond in a timely manner to a proof request, or buyer’s remorse.
  • If you are unhappy with your final custom order, Fathead will cover half of your new, replacement order.
    • You are responsible for returning the original order you are unhappy with.
    • When the unwanted item has been returned, we will assist you with placing your new order with the discount.
      • No additional discounts or promotions can apply to your replacement order.
Was this article helpful?
1 out of 1 found this helpful
Have more questions? Submit a request

Comments