Give us five to ten days, plus three to five days for standard ground shipping (Expedited shipping options are available and can be selected at checkout).
If a designer does have a question about your order, your job will be placed on a "hold" status and they will attempt to reach you through the email you provided at checkout.
We want to provide you with the absolute best product possible. Our Fathead customizer will help you during the order process by recognizing what image will work for what sizes. If, during our design phase, we notice that your selected image does not meet our resolution requirements, you will be notified by email that your order will be cancelled and you will be issued a full refund for your custom product.
Free, low-res digital proofs (optional) are sent by email so you can see an example of what your custom order will look like before we print. You can select a proof in Step 5 of our Fathead customizer. Please note that proofs are automatically approved after 72 hours. Fathead will not accept returns on products that have been auto-approved. We are sorry, at this time we are unable to provide digital proofs for murals.